Maintenance Contracts

Support SLA Back up Rotation IT Management IT Administrator on Request
general hardware support Weekly Backup Rotation Responsible for all IT related activities, like: Full IT responsibility managed, implemented and supported by Garry with assistance.
General Microsoft & Browser Support Offsite Storage Server, Workstation, Network, Security Management Monthly IT meeting with detailed report with management
General Network Support Backup Operational Confirmation 3rd Party Software assistance Available for IT Strategy meetings
Telephone Support for above items Backup verification by restoring backups and spot checks All IT Equipment at cost plus 10% for firm and staff
Remote Desktop Support for above items Staff Training Regular site visits
Response Time under 6 hours Bandwidth, Email Account and Website Management Proactive implementation of industry enhancements
New Hardware Installation
Detailed Report after each visit
Excludes Replacement Parts Excludes Replacement Parts Excludes Replacement Parts
3rd Party Software not supported if Management or Administrator not selected Data verification



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