Maintenance Contracts

Support SLABack up RotationIT ManagementIT Administrator on Request
General hardware supportWeekly Backup RotationResponsible for all IT related activities, like:Full IT responsibility managed, implemented and supported by Garry with assistance.
General Microsoft & Browser SupportOffsite StorageServer, Workstation, Network, Security ManagementMonthly IT meeting with detailed report with management
General Network SupportBackup Operational Confirmation3rd Party Software assistanceAvailable for IT Strategy meetings
Telephone Support for above itemsBackup verification by restoring backups and spot checksAll IT Equipment at cost plus 10% for firm and staff
Remote Desktop Support for above itemsStaff TrainingRegular site visits
Response Time under 6 hoursBandwidth, Email Account and Website ManagementProactive implementation of industry enhancements
New Hardware Installation
Detailed Report after each visit
Other
Excludes Replacement PartsExcludes Replacement PartsExcludes Replacement Parts
3rd Party Software not supported if Management or Administrator not selectedData verification

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