| General hardware support | Weekly Backup Rotation | Responsible for all IT related activities, like: | Full IT responsibility managed, implemented and supported by Garry with assistance. |
| General Microsoft & Browser Support | Offsite Storage | Server, Workstation, Network, Security Management | Monthly IT meeting with detailed report with management |
| General Network Support | Backup Operational Confirmation | 3rd Party Software assistance | Available for IT Strategy meetings |
| Telephone Support for above items | | Backup verification by restoring backups and spot checks | All IT Equipment at cost plus 10% for firm and staff |
| Remote Desktop Support for above items | | Staff Training | Regular site visits |
| Response Time under 6 hours | | Bandwidth, Email Account and Website Management | Proactive implementation of industry enhancements |
| | New Hardware Installation | |
| | Detailed Report after each visit | |
| Other | | |
| Excludes Replacement Parts | Excludes Replacement Parts | Excludes Replacement Parts | |
| 3rd Party Software not supported if Management or Administrator not selected | Data verification | | |